Our Policies

booking procedures

    We ask that you put a credit card on file in order to confirm your appointment. Your card will not be charged until completion of your service, with the exception of late cancellations and 'NO SHOW' appointments.

late arrivals

    A 15 minute grace period is offered for all appointments. Arriving after your 15 minute grace period is considered a 'NO SHOW'. Once an appointment is deemed as a 'NO SHOW', your appointment will be given away and 'NO SHOW' procedures will be applied.

cancellations

    We ask that cancellations be done at least 24 hours in advance. Cancellations within 24 hours of your scheduled appointment results in a 25% charge of scheduled service.

'NO SHOW' Appointments

    A 'NO SHOW' appointment is when a client does not call to cancel or show up to their scheduled appointment time. A 'NO SHOW' appointment results in a 50% charge of your scheduled service. After one 'NO SHOW' appointment, a 50% non-refundable deposit is required for future appointments. After two 'NO SHOW' appointments, you will be charged 100% of the service booked. After three 'NO SHOW' appointments you will be charged 100% of the service booked AND we may no longer service you.

refunds 

    We DO NOT offer refunds, however we will issue store credit for future services.

no children

    We are an adult only salon in order to offer our best customer service and ensure you get the best experience!